superior drummer 2.0 multi channel rendering

Glennbo, once again I'm sorry you feel you were unjustly treated. It starts out apologetic, but instantly turns to 'we are great' and 'boohoo for you'. This is from the head of tech support at Toontrack. Anyway, I only wanted to know if the hihat issues had been addressed in the update, but rather than a courteous reply from their tech support, I got this in my inbox this morning. Toontrack is far more concerned with which slot a post is sitting in than whether their customers are happy. I have already had to massively alter my V-Drums hardware to match Superior 2.0, since it offers no easy way to make it match your hardware, and the hihat functionality, which is also not adjustable to match your hardware (BFD2 is), is something they have more or less said on their website that they will be implementing. Rather than point me to the location of this information, Toontrack admins thought it better to move my post to their 'Superior Support' area, which didn't help me at all.

So I post a request for where this information that was not included with the update could be found, and I posted it in Toontrack's 'Requests and Feedback' area. It offers no choice to do a custom install at all. What was included was a Read Me file that says: 'We recommend that you choose Custom install and make sure you specify the correct path to install the VST.', which doesn't even match the install executable. I noticed that there was no documentation at all describing what had been fixed or added included in the update.

After downloading the most recent update for Superior 2.0, that I had hoped would add this missing functionality that is included with BFD2 that allows you to match the software to your hardware, instead of the other way around. If you are looking for condescending responses from the folks you buy your software from, look no farther! Toontrack is the most Superior in this category.

Superior drummer 2.0 multi channel rendering